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Payments Services Terms and Conditions
Version 1.1 These terms were last updated on 3 May 2019.
When you use our ‘account aggregation’ and/or ‘payment initiation’ services, you agree to the terms below. These terms and our general Terms and Conditions both apply, as if they were part of the same agreement. The terms below are Additional Terms for the purposes of our Terms and Conditions.
It’s important you read these terms carefully and keep a copy for your records. If you don’t agree with them, please stop using these additional services. If you are unsure as to what something means, please get in touch with us.
1. The Services covered by these Additional Terms
These Additional Terms apply whenever you use our services to link your bank accounts (account aggregation) and/or make payments (payment initiation).
Our ‘account aggregation’ service allows you to bring your bank account and credit card information together in your Asto account so you can see things like your transaction history, balances, account details, etc – together in one place.
Our ‘payment initiation’ service enables you to make payments from payment accounts you’ve linked to your Asto account. For example, you could pay staff or suppliers from a linked current account, through a single, simple banking interface: your Asto account.
Asto Digital Limited is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number 798694) for the provision of these payment services.
2. Granting us access to your payment accounts
To use our ‘account aggregation’ or ‘payment initiation’ services, you’ll need to complete a three-step sign-in process of ‘consent’, ‘authentication’ and ‘authorisation’. You can’t hold us responsible if you can’t access your accounts, or make payments, because of events outside of our control.
Once you’ve linked one or more of your accounts, our software runs in the background and goes through your transaction history and other data. This lets us customise alerts and notifications for you – which you can set in your dashboard.
We may give you information about third party products and services that we think might interest you – based on your transaction history and how you use your Asto account. We hope this information is helpful (that’s what we’re here for) but please don’t take this as an endorsement or recommendation. You should use your own judgment (or get independent advice) to decide what’s right for you.
3. Making Payments
To make a payment from an account you’ve linked to Asto, login to your Asto account, using your personal security details and then follow the on-screen instructions.
When you use Asto app to make a payment, we receive your payment request immediately and send it straight to your account provider (we don’t actually make the transaction ourselves). So, if you want to cancel the payment, you must contact your account provider directly and they might be able to help you.
Your account provider’s terms and conditions apply – just as if you’d made the payment directly with them. So, make sure you’re familiar with their terms and conditions as well as these Additional Terms of ours.
We can’t be held responsible for anything your account providers do or don’t do.
4. Costs and Charges
You can use our services to link your bank accounts (account aggregation) and/or make payments (payment initiation) free of charge. But your account provider (or other third parties) may still charge you for making payments, or using their services, through the Asto app. Please ask your account providers, and third parties, about their charges, as we have no control over these.
5. Unauthorised and Incorrect Transactions
If you notice any unauthorised or incorrect transactions on your account, contact your account provider directly. Any request for a refund will be subject to their own terms and conditions. If it’s us that’s responsible for these transactions, then we might be required by law to refund your account provider – but not you personally. So, you won’t be able to make a separate claim against us for a refund.
6. Changing these Additional Terms
We may change these Additional Terms from time to time. We’ll post any changes on our website and let you know through your Asto account. We’ll give you two months’ notice before any changes take effect. If you don’t agree to the changes, you can stop using our ‘account aggregation’ and ‘payment initiation’ services during these two months, without penalty. The easiest way to do this is to switch off consent, in the app, for any accounts you’ve linked to Asto. If you continue to use our ‘account aggregation’ or ‘payment initiation’ services, we will treat it as if you have accepted the revised Additional Terms. If you choose to link any accounts in the future, you’ll need to give your consent again, and the latest version of these Additional Terms will apply.
7. Ending the payment services
These Additional Terms will continue to apply until we stop providing our payment services to you.
If you no longer want our ‘account aggregation’ or ‘payment initiation’ services, you should go to the account management settings, in the app, and switch off ‘consent’ for all the accounts you’ve linked to Asto. As soon as you’ve done this, these Additional Terms will no longer apply. Your Asto account will stay open and the general Terms and Conditions will still apply. If you give consent to relink accounts in future, the latest version of these Additional Terms will apply.
If you wish to close your Asto account completely, please get in touch and we’ll help you.
We may terminate these Additional Terms by giving you two months’ notice.
We’re here to help and give you great service. If we’ve messed up or fallen short of what you expect – in any way – please let us know, so we can try to sort things out. See our general Terms and Conditions for more details. If you’re unhappy with our payment services, and we haven’t resolved things to your satisfaction within 15 days of getting your complaint, then you can take your complaint to:
The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
9. Read these terms along with our General Terms And Conditions
These Additional Terms are part of our general Terms and Conditions. They work together to form our overall terms of service, along with any other additional terms you agree to for other services we offer.
When you see ‘Additional Terms‘ anywhere in these terms, we mean the terms that you are reading now. (You may also agree to separate additional terms if you take out other Asto products. These form part of our overall agreement with you too.) By ‘general Terms and Conditions‘, we mean our ‘Terms and Conditions‘.
Thank you for taking the time to read these Additional Terms. We hope these services help make your working life that little bit easier.