FAQs

  • About

  • Why is the app closing down?

    Sadly, the difficult decision has been made to shut down the Asto app on the 6th June 2021.

    The app will close down in stages to give you time to download your data and find an alternative provider.

    If you’d like more information on how to export your sent invoices and recorded expenses from the app read here.

    We have also secured special offers with some alternative providers. You can find out more about them and their terms and conditions here.

  • Will I still be able to use the app?

    You can still use the app as normal up to the 5th May 2021. From 6th May 2021 you’ll no longer be able to create, edit, send, or save draft invoices or capture expenses in the app. You can still log in to download and export your sent invoices and recorded expenses for your records until 5th June 2021. From the 6th June 2021 the app will be completely shut down and you’ll l no longer be able to log in.

    Read here if you’d like more information on how you can export your data from the app.

  • When will the app close down?

    The app will close down on 6th June 2021. You’ll be able to export your sent invoices and recorded expenses until 5th June 2021, giving you time to save copies for your records. Please note that draft invoices cannot be exported. You will need to send any draft invoices before the 6th May 2021 if you wish to export anything currently in draft.

    Read here if you’d like more information on how to export your data from the app.

  • Data

  • Can I export my data after the 6th June 2021?

    Yes, you will be able to go to our website and use your Asto login details to access the website.

    To export your invoices click the ‘Request copies of invoices’ button or to export your expenses click the ‘Request copies of expenses’ button. Then click the ‘export’ button and we’ll email you your sent invoices and your recorded expenses.

    You’ll have the option to download your invoices as a CSV and PDF file, and for your expenses, you can download the images of your expenses as PNG and the data as a CSV.

  • Why can I not download my draft invoices?

    It isn’t possible to download draft invoices from the app because the export functionality in the app operates at the server level and draft invoices are stored on your device and not on our servers. If you wish to export anything currently in your draft invoices you will need to issue them before the 6th May 2021.

     

  • What will happen to all of my data? Invoices etc…

    Asto will retain your data in accordance with its privacy policy. For further information, please go to our privacy policy.

  • Will I still be able to access my data after the 6th June 2021?

    On 6th June 2021 the app will be completely shut down and you’ll no longer be able to log in. You should download your data before this date. However, if this is not possible or you experience any difficulties then please contact us.

     

  • Alternative providers

  • Which alternative providers are offering free periods for Asto customers?

    Asto has secured special offers with some alternative providers. For more information on these alternative providers and the deals they are offering Asto users please read here.

  • For how long will the offers with alternative providers be available for?

    These offers are available for a limited period of time. Terms and conditions apply.  You can find out more about the providers’ offer and  terms and conditions here.

  • If I use one of the alternative providers, will my existing Asto data automatically be uploaded for me?

    No. You should download your data before the app shuts down on 6th June 2021. After this date, you will need to contact us if you want a copy of your data.

  • Are the features available through the alternative providers the same as Asto’s?

    We have endeavoured to identify some comparable products that we believe could be of interest to Asto app users. These are not the only options available to you. You can find out more about these alternative providers and their terms and conditions here.

  • What if I do not want to go with one of the alternative providers?

    That is fine. These are only some options we thought might be of interest. In any case, please make sure to download your data before the 6th June 2021.

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