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Operations Coordinator

Risk & Operations Full Time London

About us

We’re a bunch of techies, creatives and friendly finance folk, who’ve run our own businesses and side gigs – and helped others do the same. So we’ve come together, with Santander’s backing, to shake things up.

What if doing expenses from paper receipts was as simple as snapping a selfie? And you could get a clear view of your finances with a simple heads-up?

We’re here to save you time. Cut headaches. Smooth hassles. To make repetitive admin, endless paperwork, and tedious typing into spreadsheets, a thing of the past.

So we’ve created a place – for quick answers and inspiration. Business owner to business owner. A growing resource from people who go through the same as you.

And we’re making an app – your pocket business helper. Always on hand to make working life simpler.

The Role

Support the Operations function at Asto working across Financial Crime, Fraud and Customer Services.

Key Responsibilities

  • KYC/KYB and fraud remediation, including working with customers to guide them through the process
  • Conduct enhanced due diligence as required
  • Report against SLA’s for the operations team
  • Offer support and advice to the collections and customer services teams as required
  • Conduct event driven reviews for example, looking at additional products applied for, changes of customer information, and apply appropriate controls
  • Build awareness of operations risks and controls by supporting Asto’s mandatory training programme

Experience

  • Experience of customer on-boarding processes
  • Experience of operations, fraud or financial crime
  • Previous interaction with retail or small business customers in a customer service role
  • Understanding of the overlap between financial crime and fraud prevention

Personal Skills

  • Good communication skills both written and verbal
  • Enthusiastic team player
  • Able to present information clearly and concisely
  • Good attention to detail

Qualifications

  • Working towards ICA qualification desirable